个案研究

Entrust 使 Revolut 的用户引导人数增加了 12%

Revolut are a mobile-first online bank, with over 6m+ customers. They are FCA authorized and operate across the European Economic Area.

increase in customers onboarded with 99.998% uptime since Revolut switched to Entrust

faster average results delivery compared to Revolut's previous provider

The Challenge

Throughout its rapid growth, Revolut has faced the challenge of verifying the identities of its global customers without sacrificing accessibility or slick user experience. The Revolut team needed to deliver a next-generation onboarding experience to customers, while making sure that fraudulent users were kept off of their platform.

Performing KYC checks is a regulatory requirement for digital banks like Revolut. But, to build the bank of the future, Revolut needed to go above and beyond the regulations in knowing their customers, and catch those attempting to commit identity fraud in order to create accounts.

解决方案

We worked together to create an onboarding workflow that delivers the security of a face-to-face interaction within Revolut’s polished app. The resultant combined identity document and facial check is seamless for customers and allows Revolut to gain a higher degree of certainty about the identity of their users.

Onfido（现已被 Entrust 收购）与我们在工作重心上保持一致，他们与我们通力合作，通过快速响应和迭代产品实现我们的预期交付成果。双方工程团队之间的直接联系促成了互利共赢的合作伙伴关系：尽早发现问题，合作制定解决方案，并改善整体整合。

Lewis Tuff, Lead Platform Engineer at Revolut

The Results

Regulated in the UK, Revolut is operational in 28 different countries with plans to launch in another 16. They needed a partner that could sustain this expansion by verifying a large range of identity documents from throughout the world. In the 7 months since integration, Entrust verified Revolut users from 168 different countries, ensuring that nationality is no barrier to opening a Revolut account.

Before integration had started, the Entrust and Revolut tech teams set up a Slack channel. This is where some of the magic began to happen: Revolut’s back-end and mobile developers fired off questions and got instant responses from Entrust’s team as they integrated Entrust’s workflow.

Since migrating to Entrust, Revolut has increased the volume of checks they run by 293%. Throughout this massive growth, Entrust has sustained a 99.998% uptime and has completed checks at an average of 38 seconds faster than Revolut’s previous provider. This has allowed Revolut to increase the number of users onboarded by 12%, which translates into huge gains.