Entrust and The Cyber Helpline

Behind every cybercrime statistic is a person whose life has been turned upside down.

To help more people affected by cybercrime recover with confidence, we have partnered with The Cyber Helpline, a nonprofit giving free, expert support. The partnership brings together their frontline experience and our security expertise.

Person sitting at a table, using a smartphone beside a laptop

Real Help for Real People

Why We Are Doing This

Cybercrime is not a faceless problem. It is a hacked account, a drained savings pot, a tracker hidden in a child's school bag.

Businesses have security teams, incident response plans, and budgets. Individuals and families are usually left to work it out alone. The Cyber Helpline closes that gap, and we are proud to help them close it faster.

Cybercrime by the Numbers

adults in the UK are affected by cybercrime every year

(Source: The Institution of Engineering and Technology)

young adults in the UK are affected by cybercrime every year

(Source: The Institution of Engineering and Technology)

of those who report cybercrime receive no meaningful support

(Source: The Cyber Helpline)

Behind every cybercrime statistic is a person whose life has been disrupted. We’re proud to partner with The Cyber Helpline to help more people get the expert support they need to recover and move forward with confidence.

- Tony Ball, CEO, Entrust

Enabling Expanded Support

What the Partnership Delivers

Funded Specialist Frontline Support

Our funding pays for more than 3,200 hours of specialist support, reaching around 1,000 people across the U.S. and UK.

Funded Volunteer Training

Our funding pays for the training of an additional 30 Cyber Helpline volunteers, each of whom goes on to support hundreds of victims.

Mentoring and Knowledge Sharing

Entrust will connect its security and identity experts with The Cyber Helpline through initiatives that help to expand the organization’s services for cybercrime victims.

Maximizing our Impact

More than a Donation

Money matters, but expertise matters just as much. Entrust colleagues take part in a volunteer mentorship program that pairs them with Cyber Helpline staff and expert volunteers. Our teams also take part in fundraising activities across the year.

It is a two-way exchange. Our people bring decades of identity and security experience to a charity that needs it. In return, they see firsthand what cybercrime does to people, which sharpens how we think about the technology we build.

Group photo of employees standing in an office, holding company awards and recognition signs

Leveraging our Strengths

Rooted in What We Value

Customer trust is earned. Speed is intentional. We own the outcome. One Entrust wins together. These are the values we work by, and this partnership is those values pointed outward, at the communities we live and work in.

Entrust Cares, our giving and volunteer program, exists because we are at our best when we help others. Partnering with The Cyber Helpline is one of the clearest expressions of that: the purpose we show up with every day, directed at the people who need it most.

Entrust understands better than most the importance of protecting identities and building digital trust, which makes them a natural partner. Together, we can reach more people, provide more expert support, and help more individuals recover with confidence.

- Rory Innes, CEO and Founder, The Cyber Helpline

About The Cyber Helpline

The Cyber Helpline is a UK charity that provides free, expert help to individuals and sole traders affected by cybercrime, digital fraud, and online harm. Powered by cybersecurity volunteers, it offers a free 24/7 self-help service and confidential one-to-one guidance to help people understand, contain, recover, and learn from cyberattacks. Since 2018, more than two million people have accessed its support.

If you have been affected by cybercrime, help is available at thecyberhelpline.com.