Certificate Services Support

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Requirements:
  • Tomcat web server has been installed and functions correctly
  • Validation text file from Entrust Certificate Portal
A. Registration of the new addition domain to your Entrust Certificate Portal

1. Login to your ECS Enterprise account.

2. On the dashboard click Administrator > Domain Management.

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3. Type your new domain name, then select the Client. After that select the verification method to Web Server. Click Add to Request button.

4. Click Submit Request button on the corner of the bottom screen. 

5. You will see your new domain request has been listed on the Pending domains list. Click on download icon next to Install file to download your text file that you need to insert into your webserver for domain name verification.

The download page for your verification text file will be opened. Click download button to download your domain verification file. 

The random generated name will appear as below to be inserted to your webserver. Our system will automatically scan for the text file on your webserver and validate your domain when this has been completed. Please continue to the next step to complete this process.

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B. Step by step to insert your domain verification file text into Tomcat

1. Log in to your Linux Server that is hosting your Tomcat webserver.

2. Make sure your validation text file is on this server and save it on the folder location where you can find it later.  For example:

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3.Launch your terminal and login as super administrator by using command :
su –

Example:
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4. On the command prompt, go to your Tomcat document root directory. By default, it is located on directory/folder where the Tomcat web server application has been installed. In this example the location is on /opt/tomcat/apache-tomcat-9.0.5/webapps/ROOT

Enter the command below to go to your Tomcat document root directory:


Cd /opt/tomcat/apache-tomcat-9.0.5/webapps/ROOT

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NOTE : If you are not sure where to find your default document root directory, please continue to the next step, otherwise you can jump to the step 7.

5. To locate your default document root, you can use locate command. Complete command as below:


locate tomcat |more

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6. Click on the space bar to continue through each page of your search results. The location that you need to find is the location where the webapps/ROOT is located.

Example: 
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So in this example above the location for default document root for this web server is 
/opt/tomcat/apache-tomcat-9.0.5/webapps/ROOT.

Proceed to the folder by entering the command:


cd /opt/tomcat/apache-tomcat-9.0.5/webapps/ROOT

You can see the example in step 4 above.

7. Create a directory/folder called .well-known by entering the command:


mkdir .well-known

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8. Check that your directory/folder has been created properly. Run the command:


ls –a

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Note: The .well-known folder is a hidden folder, therefore you need to use –a switch on is command to view it.

9. Create another directory/folder called pki-validation inside the .well-known folder. Enter the command below to create the folder :


mkdir .well-known/pki-validation

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10.    Check if your folder has been created properly . Run the command:


ls .well-known
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11. Copy your validation text from your own folder to the directory/folder called pki-validation that we created on the step 10 above using command:


cp <source folder location> well-known/pki-validation

Example:
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12. To check your file has been copied properly, enter the command:


ls .well-known/pki-validation
     
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13. Open your internet browser and type the address that is listed on your domain verification file window from section A above. Alternately, you can click the link directly from your domain verification download window.

Example of the address from the domain verification download window:

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If you create and put the text file into the correct folder, you should see the random numbers from the text file show on the browser screen like the example below:
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NOTE: The result of random numbers will be different from one user to another as well as the download text filename will also be random.  If you see your assigned random numbers shown on your internet browser then you have inserted the text file correctly, otherwise review the steps above to confirm you have completed the process correctly.

At this point, your step to insert a validation text file for Web Server Verification method has been completed. The Entrust verification system will automatically capture and approve the domain for use. Note the time this will take will vary, depending on the propagation time of your web server.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use 1-800 numbers for one-touch dialing.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.

 

CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088
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