Certificate Services Support

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When using the Renew option to generate your Certificate Signing Request (CSR) in IIS 7, you may end up with a CSR that is much longer than usual. This CSR will show up as invalid when you try to submit your online renewal. If you try to decode this CSR using any decoder, you will see that the CSR cannot be decoded.

You will see a CSR that looks something like this:
 
-----BEGIN NEW CERTIFICATE REQUEST-----
MIIPjQYJKoZIhvcNAQcCoIIPfjCCD3oCAQExCzAJBgUrDgMCGgUAMIIIhgYJKoZI
hvcNAQcBoIIIdwSCCHMwgghvMIIH2AIBADBiMQswCQYDVQQGEwJDQTEQMA4GA1UE
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Yy4xGTAXBgNVBAMMEG1haWwuZW50cnVzdC5jb20wgZ8wDQYJKoZIhvcNAQEBBQAD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bYILZW50cnVzdC5uZXSCC2VudHJ1c3QuY29tMAkGA1UdEwQCMAAwHQYDVR0OBBYE
FL7iDZWIzfb8ijZ/IeIiLOnN+cOZMIIFBQYJKwYBBAGCNw0BMYIE9jCCBPIwggPa
oAMCAQICBEwYP9QwDQYJKoZIhvcNAQEFBQAwgbExCzAJBgNVBAYTAlVTMRYwFAYD
VQQKEw1FbnRydXN0LCBJbmMuMTkwNwYDVQQLEzB3d3cuZW50cnVzdC5uZXQvcnBh
IGlzIGluY29ycG9yYXRlZCBieSByZWZlcmVuY2UxHzAdBgNVBAsTFihjKSAyMDA5
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MRUwEwYDVQQKEwxFbnRydXN0IEluYy4xGTAXBgNVBAMTEG1haWwuZW50cnVzdC5j
b20wggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQCdYA6yQsLXLzUlWilD
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jU7pPwZF+AKqmXJ05klkjPFxwZYTIhXxIcAc+0WyTVSP4QB+OmaIQ4cQe0/QNR8g
mjmh9SvVHsXYcrb91ibeKTglUm+ACSyJ4C8Vp8Sy1Fx6vDwW1pPNB6RJeM0qiuTp
ygzBpswuFIvyjo3E1Zb10eQSXfzLJ1+hDTRHIw6E0rXAimRYbp2MNJcBy8qcSX7Y
iU/BJWXAP4piH7w3Gm0rxc/+qwbWpxgFkizBUjvE19j99xQNd/ZtZLWCTwM6VCTL
XE5PAgMBAAGjggFeMIIBWjALBgNVHQ8EBAMCBaAwHQYDVR0lBBYwFAYIKwYBBQUH
AwEGCCsGAQUFBwMCMDMGA1UdHwQsMCowKKAmoCSGImh0dHA6Ly9jcmwuZW50cnVz
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MCYGCCsGAQUFBwIBFhpodHRwOi8vd3d3LmVudHJ1c3QubmV0L3JwYTA1BgNVHREE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OTA3BgNVBAsTMHd3dy5lbnRydXN0Lm5ldC9ycGEgaXMgaW5jb3Jwb3JhdGVkIGJ5
IHJlZmVyZW5jZTEfMB0GA1UECxMWKGMpIDIwMDkgRW50cnVzdCwgSW5jLjEuMCwG
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VQQIEwdPbnRhcmlvMQ8wDQYDVQQHEwZLYW5hdGExFTATBgNVBAoTDEVudHJ1c3Qg
SW5jLjEZMBcGA1UEAxMQbWFpbC5lbnRydXN0LmNvbTCCASIwDQYJKoZIhvcNAQEB
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A1UdDwQEAwIFoDAdBgNVHSUEFjAUBggrBgEFBQcDAQYIKwYBBQUHAwIwMwYDVR0f
BCwwKjAooCagJIYiaHR0cDovL2NybC5lbnRydXN0Lm5ldC9sZXZlbDFjLmNybDAz
BggrBgEFBQcBAQQnMCUwIwYIKwYBBQUHMAGGF2h0dHA6Ly9vY3NwLmVudHJ1c3Qu
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Tg/TaIKROyW6YJeBp32CZsGQTq8q1JIJPzWk0m3UCh7NvjQGC5+g8DjpYkR+iejA
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ggHeAgEBMIG6MIGxMQswCQYDVQQGEwJVUzEWMBQGA1UEChMNRW50cnVzdCwgSW5j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-----END NEW CERTIFICATE REQUEST-----
 
As a work around, you can use the Create Certificate Request option instead of Renew. Fill out all of the required fields in the CSR creation wizard. The difference between using Renew instead of Create Certificate Request is that the Renew option does not prompt you to fill out the fields for your CSR, as it will use the same fields as your previous certificate.
 

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: It is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.

CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088
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