Problem:
When I try to submit a CSR to Entrust Datacard Cloud Services, I get the following error:
You submitted a CSR that contains an invalid country code.
Cause:
This error will occur if the country code specified in the Certificate Signing Request (CSR) is a restricted country or does not exist.
Here is the Solution:
If the CSR is from a restricted country, Entrust Datacard Cloud Services will not be able to issue the user a certificate. Also, double check the ISO country code for the country code entered in the CSR (Certificate Signing Request). Please generate a new CSR to create the correct value.
As an example: Country=UK is not correct, Country=GB is correct
If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance:
Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET
North America (toll free): 1-866-267-9297
Outside North America: 1-613-270-2680 (or see the list below)
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.
Country | Number |
Australia |
0011 - 800-3687-7863
1-800-767-513 |
Austria | 00 - 800-3687-7863 |
Belgium | 00 - 800-3687-7863 |
Denmark | 00 - 800-3687-7863 |
Finland |
990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet) |
France | 00 - 800-3687-7863 |
Germany | 00 - 800-3687-7863 |
Hong Kong |
001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax) |
Ireland | 00 - 800-3687-7863 |
Israel | 014 - 800-3687-7863 |
Italy | 00 - 800-3687-7863 |
Japan |
001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ) 0061 - 800-3687-7863 (IDC) |
Korea |
001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom) |
Malaysia | 00 - 800-3687-7863 |
Netherlands | 00 - 800-3687-7863 |
New Zealand |
00 - 800-3687-7863
0800-4413101 |
Norway | 00 - 800-3687-7863 |
Singapore | 001 - 800-3687-7863 |
Spain | 00 - 800-3687-7863 |
Sweden |
00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2) |
Switzerland | 00 - 800-3687-7863 |
Taiwan | 00 - 800-3687-7863 |
United Kingdom |
00 - 800-3687-7863
0800 121 6078 +44 (0) 118 953 3088 |