Certificate Services Support


Rules for an FQDN for SSL/TLS certificates
Purpose: Understand what characters are allowed on an FQDN for SSL/TLS certificates.


Who decides what is allowed to be on a domain?
Domain Registrars decide what is allowed to be on a domain. RFC 1035 (DNS / Domain names) contains the implementation and specification rules.

What characters are allowed on a domain?
The only characters allowed are letters, digits, and hyphens.

What is an FQDN?
A Fully Qualified Domain Name is composed by www.(Hostname) entrustdatacard (Second Level Domain SLD). com (Top Level Domain TLD).

What is a Top Level Domain?
IANA, The Internet Assigned Numbers Authority, shows all the delegations for top-level domains (TLD) that are part of the FQDN. Entrust only allows the issuance of SSL/TLS certificates from a TLD registered with IANA.

What Top Level Domains are allowed?
Please see the full list under IANA.

Are underscore characters allowed on an FQDN?
In November 2018, the CA Browser Forum (Ballot SC 12) decided to sunset the use of underscore characters in domain names of SSL/TLS certificates. All underscore certificates were revoked or expired by April 30, 2019. Also, “According to with the RFC 1035 " DNS / Domain names - implementation and specification", Underscore characters are not permitted in domain names.

Are special characters allowed on domains?
Special characters are not allowed on domains by Domain Registrars.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 
Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll-free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: It is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll-free call.
 
CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088