Certificate Services Support

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Requirements:
  • An active account with Cloudflare
  • Your DNS zone is already set up and is working properly
 
How register a new domain and perform an automatic DNS Validation in you ECS Enterprise account
 
A. Registration of the new addition domain to your Entrust Certificate Portal

1. Login to your ECS Enterprise account.

2. On the dashboard click Administrator > Domain Management.

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3. Type your new domain name, then select the Client. After that select the verification method to DNS. Click Add to Request button.

4. Click Submit Request button on the corner of the bottom screen. 

5. You will see your new domain request has been listed on the Pending domains list. Go to your new addition domain and click on the icon next to Install token to generate your DNS code.

You should see the random value for your DNS Server like the example below.
NOTE: The DNS Entry name and Random value are different from one request to another. Please DO NOT copy the codes or domain example below to your DNS Server. 


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B. Step by step to add a TXT record into the active DNS zone on Cloudflare

1. Login to your account using your designated credentials issued by Cloudflare.

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2. You will be directed to the dashboard.

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3. Click on the DNS icon on the top screen. You should be directed to your zone records screen. 

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4. You can start to add your TXT record by scrolling down and selecting  TXT on the record type box. Create your record using the Install DNS token information from Section A above.

NOTE : PLEASE DO NOT enter the token information from the sample below, you MUST use the one that issued to you from the steps on section A above.

Example Install DNS token information:

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5. Enter the information above to your TXT Record:

 
Name:The DNS Entry name from your token information.

Example: _pki-validation
 
Note: You don’t need to copy entire domain name since the root domain has already auto populated on Google Cloud DNS.
Text Content:Random value from your token information. Example: 91BC-E8C0-E921-A3FE-4760-1593-CFCC-2F3F
 
NOTE: You need to put the opening and end quotes (“) for the value.
TTL:Leave it as Automatic
Click Add record button to save your configuration. Your new TXT record will be saved and added to your record. 

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At this point you have registered your domain with automatic DNS validation. As soon as your random value has propagated, the Entrust verification system will automatically capture and approve the domain for use. Note the time this will take will vary, depending on the propagation time of your DNS server.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use 1-800 numbers for one-touch dialing.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.

 

CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088