Hardware Knowledge Base

Start your search by choosing your product and article type:

Discontinuation Notices
Error Codes

Capture Manager goes into invalid state

In some cases, the Canon camera (T3, T5, T6, and T7) forces TruCredential Capture Manager into an Invalid State as shown below.


To resolve this issue:
  1. Turn on the Camera and modify the settings below.

User-added image
  1. Select LCD off/on button > Shutter button - Shutter btn
  • Old Value: Shutter/ Disp
  • New Value: Shutter btn

User-added image